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VN's avatar
VN
New Contributor

Internet connection is constantly dropping

I'm having an issue with internet service.  It seems to be dropping at random times and then coming back online.  This has happened in the past and then it will be ok for months until the problem resurfaces.  So I'm wondering if the hot temperatures somehow are affecting service.  The lights on my modem are all on and seem to indicate signals are being received.  Is anyone out there experiencing a similar issue?  

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @VN

    I looked at the modem from this end and all looks to be as it should. Can you try testing the connection without the router and see if there is any change?

  • VN's avatar
    VN
    New Contributor

    Guess what?  As I was writing this the connection dropped!  Had to reset modem to get it up and running!  I have a Netgear CMD31T and all the lights were on indicating it was upstreaming and downstreaming signals.  How long am I going to have to endure this???

    It was probably up and running when you looked at it.  I'm still experiencing random drops throughout the day.  This happened last year and went on for several weeks.  Then it stopped and ran normally without problems until now.  So do I have to endure this problem again for several weeks?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @VN

    Were you able to try without the router yet and see if that helps?

  • VN's avatar
    VN
    New Contributor

    I wired the modem directly to computer.  So far so good.  Stand by.  Not sure how long I want to test the connection because I will not have wifi.

    Update:  Connection already dropped once.  Had a hard time resetting the modem.  Up and running for now.  Stay tuned..........

    Update #2  The connection dropped again.  So I don't think the router is the problem.  Growing increasingly frustrated.......  How long must I endure this?  Have only temporary fixes by resetting the modem but I need a more permanent solution......

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    I am not seeing any major signal issues, there are some T3 timeouts in the modem log. It would be difficult to determine if that is where the issues are with the connection. We can have a tech out to do some more investigating, are there any splitters connected?
  • VN's avatar
    VN
    New Contributor

    In the last 48 hours or so, my connection dropped at least 3 times!  Can someone come out?

  • XavierB's avatar
    XavierB
    Former Moderator
    Please email(cox.help@cox.com) us a good day/time for a tech to come out.
  • QuilterB's avatar
    QuilterB
    New Contributor

    I have had the same thing happening to me for weeks. Last Sat I swapped my cox modem for a new one, but it too just blanks out then restarts randomly. 

  • Hello, been with COX from day one... their Service is falling apart. Their Support Personal proves it when one calls with their lousy attitude.  MAJOR SLOW DOWN AND BUFFERING every since they've started that LAME Security System on the same FIBER OP's lines and now they have STREAMING VIDEO with Phone, TV etc.. THEY ARE IDIOTS!

    Time Warner is no better.. they won't even let people stream 4 HD Videos on the same IP anymore.. looks like I may have to DROP COX all together and go SPACE BASED!

    this is worse then Dial up days with 300 bps modems with the Slow down and Buffering .. so you guys are not the only ones.. EVERYONE in my area has Dropped their TV from COX., over the air or Sat'...  

    They are going to go BROKE keeping this up! 

    increase the rates and lower the quality of service! 

    RETIRED NASA Elt. QC person here so trust me its not you ITS THEM! 

  • jtx's avatar
    jtx
    New Contributor

    I have been experiencing the exact same thing but even more often. It goes out for a few second then comes back on. Has been going on for a couple of years and still not fixed. Began occurring in a house I lived in prior to this one. Thought when I moved it would stop. No such luck. Have tried all the tricks and nothing helps. Resetting the modem, making sure it was cool and well ventilated and many other steps. Bought a new splitter, cables and even a better modem/router. Due to the fact that every item has been replaced and even moved to a new location far away, it can't be on my end. So tired of doing the step by step method each time I call. Hard to catch it in action when being monitored. The whole a watched pot never boils conundrum. I record YouTube videos and Stream on twitch and this effects almost every one of the videos or streams. It happens at any hour no matter if I'm reading the news, searching Google or playing a game. When it works it's great and super fast. On a bad day can't even get through a thirty minute show. Also not happy about the fact that I have to pay for a technician to come look at it. I didn't break the internet. I pay for a product so if the product doesn't work then the provider should figure out the issue and fix it. The only reason I'm still with Cox is due to the fact most reps seem genuinely polite and concerned. I will, however, switch providers if necessary. I'm not a guy who enjoys drama. I just expect what I pay for to work properly. Thank you for your time, 

                                                                                                                Frustrated Retired Veteran