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Sungjin_Kim's avatar
Sungjin_Kim
New Contributor

Internet Connection dropping frequently.

Hello, 

Internet connection is frequently dropping today (7/23/2016 from 1pm til now). 

Is there a problem in my equipment? I'd like to see a tv program through internet, but due to connectivity, it was interrupted very much.

Sincerely.

Sungjin Kim.

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  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi Sungjin Kim,

    Are you still having trouble with your internet connection? I'd like to help. If you needed further assistance please email us at cox.help@cox.com with the account information. We'll look into this for you.
  • Sungjin_Kim's avatar
    Sungjin_Kim
    New Contributor

    The connection comes back quickly. However, when I watch streaming video, any sudden drop of wifi signal stops streaming and doesn't restart. 

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Most wireless devices reconnect automatically, do you have to select your wireless network and re-enter the password to get back online? What wireless devices are you having trouble with?