Internet Change Failing
Hi, this is Eric.
Just yesterday at around 10 pm, (3/19/17), I got my plan changed. Cox was supposed to give me 100 Mbps down and 10 up. I now have 10 up, but my download has been stuck at 25 Mbps. Cox changed this due to my bad internet service despite the fact that I have great connectivity with my modem and router. My upload speed is great, but my download is absolutely awful. 25 Mbps instead of 100 is a huge difference and should be taken very seriously with cox. I would love if someone from Cox support could fix this issue. I have read other forums on this topic and the Cox support was able to resolve the issue fast and simple without a technician or anything. I would love to have the same done for me. Thanks. (ps: I have also been getting 5 max to go around the entire house every once in a while when I reset my router and modem).