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butterzwheel
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Intermittent Slow speeds with Motorola SB6141

In order to maintain my advertised DL speeds (15mbps), I need to restart my modem at least once a day. Otherwise, my DL speeds go to 2 mbps while my upload speed has no issue. If I check the logs, I just see this repeated over and over again. Can anyone help? Thank you

TimePriorityCodeMessage
Jul 12 2017 10:57:41 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=90:3e:ab:65:2f:3f;CMTS-MAC=e0:2f:6d:6d:99:74;CM-QOS=1.1;CM-VER=3.0;
Jul 12 2017 10:57:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=90:3e:ab:65:2f:3f;CMTS-MAC=e0:2f:6d:6d:99:74;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=90:3e:ab:65:2f:3f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jul 12 2017 02:07:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:65:2f:3f;CMTS-MAC=e0:2f:6d:6d:99:74;CM-QOS=1.1;CM-VER=3.0;
Jul 10 2017 23:47:20 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=90:3e:ab:65:2f:3f;CMTS-MAC=e0:2f:6d:6d:99:74;CM-QOS=1.1;CM-VER=3.0;

connection issues
poor speed
slow issue
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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @butterzwheel

    Nothing significant stands out when I check the modem from this end. Are you able to duplicate this issue with a PC connected directly to the modem?