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Collins2u's avatar
Collins2u
New Contributor

Intermittent Ping Spikes on the 2nd Hop

So recently I've been having issues with intermittent ping spikes on all devices connected to the internet in my house. I began to run traceroutes to try to identify the issue and have noticed that the 1st hop (connecting to the router) seems to have no issues as that time is always <1 ms, but then from the 2nd hop onwards there are occasional ping spikes from anywhere between 100ms all the way up to 500 or 600ms. The ip address on the 2nd hop is always the same, so I assume this is some sort of Cox device, but I have no idea which one it is in particular. Does anyone know which device this would be?

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  • DannyS's avatar
    DannyS
    Moderator
    Hello Collins2u, This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.