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Hels's avatar
Hels
New Contributor

Intermittent Internet

Internet has been kicking off every so often for about a week now.

It happens in waves, with no consistency in lengths of outage or frequency. Sometimes a modem power cycle fixes it, sometimes it does not. Endlessly frustrating. I have troubleshot all possible leads other than the modem being faulty or something upstream. Currently, the Cox website is saying that there is a service interruption, so I am led to believe it is something upstream from me.

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  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hello,

    I can investigate these connection issues that you're having further. I will need to pull up the account and take a look at the history and the modem info as well. Please email us at cox.help@cox.com with the address & name on the account, thanks!