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Charles_W's avatar
Charles_W
New Contributor

Intermittent Internet Connectivity

I've been having an issue all day where my internet seems to disconnect and reconnect shortly thereafter (a minute or two). The issue started this morning and seems to affect any wireless connections, while the wired connection seems to be unaffected. I checked my modem's event log and found the following:

Tue Jun 06 14:31:42 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Not sure if that helps at all, but I would appreciate some assistance with the issue and can provide any other information to help solve the issue. 

Thank you!

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @CharlesW

    Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full-service address with a link to this thread so we can check signal levels. = JJ

  • Charles_W's avatar
    Charles_W
    New Contributor

    Thank you, Jonathan. I reset the modem through the COX Connect app this morning and it now seems to be working fine. I'll contact COX through social media or email if the problem comes back. 

    Thanks again.

  • ReneeG's avatar
    ReneeG
    Former Moderator

    Awesome Charles W! We are available 24/7 for support.