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installing_a_ne's avatar
New Contributor

installing a new modem

do you have an automated plug & play for installing a new modem?

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  • Tecknowhelp's avatar
    Valued Contributor II

    Yes, but sometimes it doesn't work, specially for the newer model modems and gateways. How it is supposed to work is when you connect the modem to a working Cox coaxial/cable line, it will come online but only give out a private 172.x.x.x IP. This IP allows you access to Cox's network, and when you try to go online, it should redirect you to a webpage asking for your account and modem information. The system has problems adding modems to current accounts sometimes, as opposed to creating a new account.

  • DerrickW's avatar
    Valued Contributor
    Hello, you should be able to add the modem to the account by going to Let us know if you have problems, we'll provision the modem for you.