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Bipolar_Headed's avatar
Bipolar_Headed
New Contributor II
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Ineligibly Modem for My WiFi

Let's try this again. My modem is the Arris DG2460 (Dual Band WiFi). I am currently renting it from Cox.

I can not use the My WiFi service at the Cox website. When I do, I'm redirected to a web page that says I have an ineligible modem. I click on the button that says "Learn More," so I click it. 

What I learn, is my modem is eligible for using My WiFi according to the list provided. Here's a link to the COX web page that says so. http://www.cox.com/residential/support/internet/article.cox?articleId=fd8e4d10-46e7-11e6-d0df-000000000000.

So please help me understand why my modem is ineligible.

Thank you.

  • Bipolar_Headed's avatar
    Bipolar_Headed

    Thank you, TiffanyR. I wish someone would have told me that in the first place. It wasn't like I was being unclear about my problem.

    Anyway, I appreciate finally getting any answer.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ Bipolar

    Are you having this issues on both cox.com and cox connect app? Are you logging in with primary user ID and password?

  • Bipolar_Headed's avatar
    Bipolar_Headed
    New Contributor II

    I am logging in with the primary user ID and password. It seems I only have problems with the website.

  • Bipolar_Headed's avatar
    Bipolar_Headed
    New Contributor II

    Thank you, TiffanyR. I wish someone would have told me that in the first place. It wasn't like I was being unclear about my problem.

    Anyway, I appreciate finally getting any answer.