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zeketorrence's avatar
zeketorrence
New Contributor

Incredibly slow download speeds

The last 2-3 days I've had incredibly slow download speeds (4Mbps) and normal upload speeds.  I have Ultimate internet so this is obviously really slow.  I had a Netgear CM500 but just purchased an Arris SB6190 and am getting the exact same speeds. I've called in a few times and don't feel like they know what they're talking about.  Can anyone else help??

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 100 819.00 MHz -9.80 dBmV 35.78 dB 12 0
2 Locked 256QAM 97 801.00 MHz -8.70 dBmV 36.39 dB 0 0
3 Locked 256QAM 98 807.00 MHz -8.80 dBmV 36.61 dB 0 0
4 Locked 256QAM 99 813.00 MHz -9.30 dBmV 36.61 dB 0 0
5 Locked 256QAM 101 825.00 MHz -10.30 dBmV 36.39 dB 0 0
6 Locked 256QAM 102 831.00 MHz -9.90 dBmV 36.39 dB 9 0
7 Locked 256QAM 103 837.00 MHz -9.80 dBmV 36.39 dB 0 0
8 Locked 256QAM 104 843.00 MHz -10.00 dBmV 36.39 dB 0 0
9 Locked 256QAM 105 849.00 MHz -11.10 dBmV 35.78 dB 0 0
10 Locked 256QAM 106 855.00 MHz -10.90 dBmV 36.39 dB 0 0
11 Locked 256QAM 107 861.00 MHz -10.80 dBmV 35.78 dB 0 0
12 Locked 256QAM 108 867.00 MHz -10.00 dBmV 37.36 dB 0 0
13 Locked 256QAM 109 873.00 MHz -10.70 dBmV 35.60 dB 0 0
14 Locked 256QAM 110 879.00 MHz -11.40 dBmV 34.48 dB 0 0
15 Locked 256QAM 111 885.00 MHz -11.40 dBmV 30.82 dB 156817 320
16 Locked 256QAM 112 891.00 MHz -11.00 dBmV 29.31 dB 10775818 937042
17 Locked 256QAM 113 897.00 MHz -10.50 dBmV 36.39 dB 14 0
18 Locked 256QAM 114 903.00 MHz -11.10 dBmV 36.39 dB 19 0
19 Locked 256QAM 115 909.00 MHz -12.60 dBmV 35.60 dB 0 0
20 Locked 256QAM 116 915.00 MHz -12.80 dBmV 35.78 dB 0 0
21 Locked 256QAM 117 921.00 MHz -12.30 dBmV 35.78 dB 0 0
22 Locked 256QAM 118 927.00 MHz -12.10 dBmV 35.78 dB 0 0
23 Locked 256QAM 119 933.00 MHz -12.60 dBmV 35.60 dB 9 0
24 Locked 256QAM 120 939.00 MHz -13.70 dBmV 34.93 dB 4 0
25 Locked 256QAM 129 945.00 MHz -13.70 dBmV 35.10 dB 0 0
26 Locked 256QAM 130 951.00 MHz -13.60 dBmV 34.90 dB 0 0
27 Locked 256QAM 131 957.00 MHz -13.00 dBmV 35.10 dB 0 0
28 Locked 256QAM 132 963.00 MHz -13.60 dBmV 34.90 dB 0 0
29 Locked 256QAM 133 969.00 MHz -14.00 dBmV 34.30 dB 0 0
30 Locked 256QAM 134 975.00 MHz -14.00 dBmV 34.20 dB 0 0
31 Locked 256QAM 135 981.00 MHz -14.10 dBmV 34.20 dB 0 0
32 Locked 256QAM 136 987.00 MHz -14.60 dBmV 33.30 dB 0 0

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @zeketorrence

    Depending on what you're using your Internet for the CM500 may give you better upload speeds under normal circumstances as how it handles latency sensitive traffic better than the 6190. I look at the connection from here and the modem is reporting poor signal levels. Are there any cable splitters you can try bypassing and seeing if that helps?

  • zeketorrence's avatar
    zeketorrence
    New Contributor

    I don't have any splitters or anything that I am aware of.  I don't have cable tv- just internet.  This was fine up until a couple days ago so something had to have changed outside of my house.  I don't care too much about upload speeds- I care very much about download speeds that are 2% of what they should be.  Any ideas?  Do I need to have someone come out?

  • DannyS's avatar
    DannyS
    Moderator

    Hello,

    The signal is really low to the modem. At this point we may need a tech out.  To be able to set up an appointment for you.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.