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grymwulf
Contributor II

Increase in fees twice in less than a year

Billing issues, not technical




Forum: Internet Forum
Posted: 12 Nov 2016
Post Subject: Increase in fees twice in less than a year
Post author: Kimva

Why has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on the bill about increase in costs...but TWICE in a year! and really?) What can I do to lower my bill? This is terrible way to retain customers. Downgrading service is not an option, since I'm already using the minimum service I can.