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In_Box_to_Spam_'s avatar
New Contributor

In box to Spam Folder Issue

Since the "new" email platform started is anyone else experiencing this problem?  All emails are going into my spam folder.  No new emails since May 30th.  I have tried support through chat...but they were unable to resolve. I am waiting for a call  back from 2nd level support.  Tech did say they are having some issues and are learning about the platform as they go.  For now I have to check for new emails by going directly to the spam folder.

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  • StephanieA's avatar
    Former Moderator
    Please log into your webmail and delete any addresses or domain listed in your block sender list. Once this is complete, please send yourself a test email. Let us know the outcome of your test message. Did you receive it in your inbox or your spam folder?