That's one thing about Cox...they can't simply standardize the make and model of equipment. I understand researching a serial number or MAC address would take some effort, but why not use common identifiers?
For example, my cable box is physically labeled as Cisco Explorer 4642HDC. However, it's identified as CSH4642 on the My Services page and as Explorer 4642HDC on the Identifying Your Cox Digital Receiver page.
It's the same for my cable modem: ARRIS Touchstone SB6182, DGI6182 and SB6182 respectively.
Forget about my telephone modem. On the My Services page under Cox Digital Telephone Essential, I don't have a telephone modem: "According to our records, you have no Cox-provided equipment linked to your account."
As Tecknow wrote, you could physically look at your set-top box.
You could also research what's linked to your account:
- Log into your account at www.cox.com
- If you don't have an account, register with either your Account Number or Service Address and last 4 of your SSN
- Scroll down to My TV
- Click View My TV Package
- Locate TV Receivers
- Copy the Make and Model listed
- Click User Guide
- On the Identifying Your Cox Digital Receiver page, try to search with the Make and Model number
- I say "try" because you may have to be creative with your search, such as using only the number in Make and Model number
I don't have Contour, but the Make and Model of your box might be identified somewhere within the on-screen guide. Then again, it might just be identified with the Serial Number, which is no help.
Or maybe a moderator could provide it.
