Forum Discussion

artistguy96's avatar
New Contributor

I was essentially charged for nothing...

I recently opened an account with Cox under the Premier service internet package($87/ month). Just today, however, I noticed that the Ultimate($99/ month) package is available in my area. Wanting to take advantage of the upgrade, I put in an upgrade order online. Shortly thereafter, I received an email stating that my order had an issue. So, I called in to Cox customer support to resolve the issue. The tech representative got me switched over to the Ultimate service with no issues... Except for a $75 "professional installation" fee that shouldn't be there. As I was upgrading via the $5 more per month deal, the $75 fee should have been waived. All the rep had to do was switch my service to a higher tier, so I'm at a loss. Please contact me as soon as possible with a fix for the situation.

1 Reply

Replies have been turned off for this discussion
  • Hi, the support forums are for technical support issues that the forums members can assist each other with. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at