I want what I pay for
Please explain why I pay 84.99/month for 150 mbps and I consistently get 30 mbps.
Yes, multiple technicians have tried investigating.
No, nothing is wrong with my equipment.
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You and me both.They fix it for a day or 2 and then it goes right back to what it was before. I can't even get 10 right now....
- @SRSBZNZ
I did take a look at the modem from this end however it appears the modem you're using doesn't have enough capacity for a 150Mbps connection. Ideally you should be using a DOCSIS 3.0 modem that support minimum 8x downstream channels.
One technician that came out said I needed a docsis 3.0 modem. I kindly picked up my modem and pointed at the docsis 3.0 label.
It is a docsis 3.0 and supports well beyond a 150 mbps connection.
Hello,
The modem that you currently have is indeed a Docsis 3.0 modem. However, this modem only support 4 download channels. In order to enjoy our higher speed services, you will need to have a Docsis 3.0 modem that supports at lease 8 download channels.
Thanks,
Allan - Cox Support Forums Moderator.
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