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  • Brandon2112's avatar
    New Contributor

    You and me both.They fix it for a day or 2 and then it goes right back to what it was before. I can't even get 10 right now....

  • ChrisL's avatar
    Former Moderator

    I did take a look at the modem from this end however it appears the modem you're using doesn't have enough capacity for a 150Mbps connection. Ideally you should be using a DOCSIS 3.0 modem that support minimum 8x downstream channels.

  • Sirus's avatar
    New Contributor

    One technician that came out said I needed a docsis 3.0 modem. I kindly picked up my modem and pointed at the docsis 3.0 label.

  • Sirus's avatar
    New Contributor

    It is a docsis 3.0 and supports well beyond a 150 mbps connection.

  • Hello,

    The modem that you currently have is indeed a Docsis 3.0 modem. However, this modem only support 4 download channels. In order to enjoy our higher speed services, you will need to have a Docsis 3.0 modem that supports at lease 8 download channels. 


    Allan - Cox Support Forums Moderator.

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