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Atarwii's avatar
Atarwii
New Contributor
Solved

I upgraded to a new DOCSIS 3.0 modem but speeds are still capped at about 30mbps

I have a Netgear N300 and Cox internet preferred. 

  • MaryF's avatar
    MaryF

    Hi Atarwii,

    Thank you.  We've received your email and have replied.

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  • ReneeG's avatar
    ReneeG
    Former Moderator

    Hi Atarwii,

    We can check the service level on the account. Please email us at cox.help@cox.com with your full name and service address so that we can further assist. Also, please include the link to this post.

  • MaryF's avatar
    MaryF
    Former Moderator

    Hi Atarwii,

    Thank you.  We've received your email and have replied.