My current modem firmware is version 1.01.05 and Netgear website states the latest firmware is version 2.02.08 as of this date. Can I get someone to push the latest firmware on my modem. The people I spoke on the phone appear to not know how.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
OK the new firmware was pushed to my modem. When I called cox and spoke to a tier 2 guy he said there was no firmware available and that I should get firmware from Netgear. I knew then he was **. He seemed like he was repeating what I had just told him rather than know it himself. Twelve hours after I hung up the modem was updated. The Uplink light is now constantly lit.
What's an acceptable upstream power level? One of my channel goes as low as 36 dBmV.
Hello,
Optimal transmit ranges are from 35-52dB. We find that modems will actually slide slightly outside this range as well, but not display any sign of issues.
