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KandS's avatar
KandS
New Contributor

I have no choice but leave COX

I just had a disturbing phone call with COX and since they don't have anyplace I can find to send my comments, I decided to use this forum. I am hoping that someone from Cox is monitoring and actually wants to fix this problem to retain a customer

On Sept 22 2017 I negotiated a new rate for Internet & Cable (and phone which they force you to take thru their pricing) of $159.40. Their rep said I was "Good for another year".  In Oct I had to call since the bill was strange, and again they confirmed my rate for the next year.  Well, Decembers bill had a $20 a month increase!  I called and they say oops....the previous reps forgot about "the step-up", and they will not make an adjustment.  The fact that they will not honor my 3 month old negotiation is so wrong, that I will be looking for either a new provider or a way to do TV with online services.  I am so tired of not only having to call about incorrect bills, but having to swap out their equipment. (3 DVR's in 4 yrs, and several dozen mini-boxes) . Cox, you need to step up and honor what your reps quote when they are trying to retain us. 

not honoring pricing
unfair pricing

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  • MariaL's avatar
    MariaL
    Moderator
    Hi KandS,

    This forum is primarily intended for the discussion of technical issues among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with this post, your full name, and complete address and we’d be happy to assist you with this.