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CoxisTrash's avatar
CoxisTrash
New Contributor

I don't understand how this is even a real a company, complete scumbags with gouged prices and garbage service.

When I made my account, the sales representative flat out lied to me about what I would be charged.

Second, literally all I want is ESPN and somewhat functional internet, and I was told the cheapest way to get that is $140?? What a joke. Two years ago I got the advanced package for $100 a month, but I guess Cox realized they have a monopoly on the student population who will need internet no matter what they charge.

It would be bad enough if it was just despicably overpriced to take advantage of students, but the internet doesn't even work. At least every other day I come home from busting my **** in class so I can make something of myself instead of ripping off students like you low-lifes do, and I can't even connect to the internet. It's not even just slow, it just flat out doesn't work half the time. I can't even load a *** article on my phone or connect on my laptop.

I'm honestly getting to the point where simply out of principle I'd rather struggle as a student with no internet than give you scum bags a single *** cent for this joke of a service. I don't know how you low-lifes sleep at night, I plan to do anything and everything in my power to lose you disgusting pathetic excuses for human beings business. I help incoming students adjust and get situated and I will tell every single one to avoid your service like the plague. I will use any social media presence I have to blast your sub-par service and clear disregard for the needs of your customers.

In conclusion, you people disgust me. If you're going to take advantage of students who need internet and gouge the prices, at least provide somewhat functional internet. I spend more time trying to get it to work than anything else. I'm not even trying to play games out here, I literally just want to be able to connect to the *** internet and load webpages. On my Legal Research final exam, everything took me twice as long because basic internet pages couldn't load. If I did poorly on the exam I 100% intend to write another strongly worded letter about your subpar service *** my grade.

Your sales representatives are liars, you are price gougers, and just overall pathetic excuses for customer service and even human beings. I genuinely hope from the bottom of my heart that you go out of business in epic fashion, and will do everything in my power to help contribute to your downfall. I don't think I've ever even seen or heard a positive review about Cox, nothing but complaints, yet there's no alternative so you pathetic excuses for human beings continue to be in business, but not for long. Eventually the public will realize what an absolute joke your company is, and you will pay for disregarding and taking advantage of your customers.

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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi, I truly regret hearing of the issues you're experiencing with our Internet service.  We want your service to work as it should, just as I expect my service to work.  If you'll please private or direct message us, or even email us at cox.help@cox.com, include your complete address and account name.  I'd like to take a look to see what's going on and what steps we need to take to get the service working as it should.  I want you to have a wonderful experience and speak good things about our service.  Anything less than that is Not what we aim for.  We look forward to addressing and resolving your concerns!

  • turtle-speed's avatar
    turtle-speed
    Contributor

    "  We look forward to addressing and resolving your concerns!"

    just like your going to fix the ongoing email issues ....going on two months now...

    lip service. I rest my case

  • Jerry's avatar
    Jerry
    Contributor II

    CoxisTrash said:
    I can't even load a *** article on my phone or connect on my laptop.

    CoxisTrash said:
    On my Legal Research final exam, everything took me twice as long because basic internet pages couldn't load.

    CoxisTrash said:
    If I did poorly on the exam I 100% intend to write another strongly worded letter about your subpar service *** my grade.

    My biggest takeaway from this is: You did your final exam at home? Using the internet? Talk about an open book test!

    Secondly, If my grade depended on a stable internet, I believe I would have explored other options. The most obvious, and convenient, being your phone's data connection. Or a Wi-Fi hotspot in the neighborhood. Or a friend's internet. With a "social media presence" such as yours surely you have friends that would gladly help you out.

    Instead you chose to slog it out and knowingly put your ability to "make something of myself" at risk. This calls your decision making and problem solving skills into question.

    Lastly, keep your powder dry, son, you'll discover there are many, many more pitfalls ahead in life. I can't imagine how you'll react when something comes along of far greater consequence. I'm guessing it'll be curl up in a ball in the corner or we'll all hear the term "active shooter".