I have sent emails to my cox account from gmail and hotmail , this works fine. I cannot send mail back to my cox account from anywhere.. the emails say they are sending buy nothing shows up in my cox webmail inbox...
Email issues here as well... Orange County, CA. I can send at this point, but cannot rcv. Email issues look to be quite prevalent of late with Cox. Time seems to resolve. Nothing like paying cox for down time while they fix.
ERROR: There was a problem logging onto your mail server. Your User Name or Password was rejected. Server Response: ‘-ERR Account is temporarily unavailable.’. (Account: ‘*************’, POP3 Server: ‘pop.west.cox.net’, Error Number: 0x800ccc92).
I am having exactly the same problem. Just talked to cox support agent who confirmed system down.
Same thing happens here. I have not received an email to my Cox account in the last 3 hours, despite knowing that there should be some arriving. Additionally, those missing emails are not bouncing over to my gmail account, as they should.
Outgoing emails from Cox are okay, but nothing arrives at the Cox address.
If it makes any difference, my cox service is based in Meriden CT.
also oc, ca
was fine this a.m. but now cannot get email via web mail from ANY machine or download thru my mail client. interestingly enough, the 2 sub accounts work just fine?? wtf? it's just the main one.
i had a post on the apps forum about not being able to access webmail on my ipad and just fixed that with apple's help last saturday & now i'm on down time again. i've had 4-5 trouble tickets in the last 2 weeks. also interestingly enough, stephanie called early this a.m. & told my husband she had a solution she wanted to walk me thru. i had already posted the solution on my app post...which btw does not show up now?? again, wtf?! anybody else with this problem will never know the solution. how stupid.
i had also called to give the solution to the tech that was working on it. how stephanie got involved after the fact i don't know. and if you've been told the email is down (again, 2 accounts ARE working) there's no point in me calling now.
moderator any one?? eta on a fix??
2 PM PST Update... it appears my email client can now connect to POP and SMTP servers, but as of yet, I have not rcvd any backlogged emails that I know have been sent. Let's hope the emails sent during the down time have not been lost to the digital ether.
socal transplant said:
also oc, ca was fine this a.m. but now cannot get email via web mail from ANY machine or download thru my mail client. interestingly enough, the 2 sub accounts work just fine?? wtf? it's just the main one.
Faced much the same nonsensical issues... the thing I've experienced that resolves issue is to wait it out. When you call the reps they will attempt to talk you into re-installing this and that, re-configuring that and this, etc., looking to assess blame on something that changed or went wrong on your system - when in fact, just waiting until they get their **** together eventually resolves the issue. We can only smile and pay for our service during the down time. JOY.
update & new question:
a couple of hours ago webmail started coming up again. (guess there was nothing wrong with my password after all eh, cox?!)
now new email is sarting to come thru.
new question...have i lost ALL emails between 10:20 this a.m. and 3:59 p.m. (which was a duplicate, btw) ??? have been expecting an important, time sensitive one from east coast.
again...moderator pls?
socal transplant said:
update & new question: a couple of hours ago webmail started coming up again. (guess there was nothing wrong with my password after all eh, cox?!) now new email is sarting to come thru. new question...have i lost ALL emails between 10:20 this a.m. and 3:59 p.m. (which was a duplicate, btw) ??? have been expecting an important, time sensitive one from east coast.
Your emails should trickle in eventually, as mine are... just now (6:30 pm) rcving emails that were sent at 11 this morning. Makes no sense how they are coming in, as one sent at 3 pm came in before one sent at 11 am this morning, so not chronological. I still have outstanding emails I know were sent that have still not been rcvd. I will give it a day or two to see if they come in, would advise same. Good luck. Fun being a cox customer, no?
just called tech support & there's STILL no eta...nor have they given ANY explanation to the poor employees on the front lines.
shameful.
what is cox.com for anyway...besides SALES!!
well, i'm not buying anything else EVER. i would go elsewhere...if there were anywhere else to go.
