I am not getting the internet speed that I am paying for.
I have had this problem for around a year and a half.. I have had several tech's out and still have this problem. I am paying for 150 mps but when I do a speed check it never is 150. Most of the time around 50 mps . Sometimes lower .Once in a while I might reach 90 mps but rare . My modem is a Arris Touchstone TG2472 . I am wired straight in from my computer to the wireless modem. They have changed modems .Checked the wiring inside and out. I have called many times but feel I get the run around but the problem remains .I hate to call Cox.It's a waste of time I've been told (over the phone) My computer is too old.. It is a Samsung Satellite with an Intel I3 in it. I am also told. The speed is up to 150 Mps . But I think getting a third of what Iv"e paid for is crazy. They use the up to 150 Mps every time. .Also I have to be close to the modem to pic up the single. I bought my house new and have had it about 12 years. I never had any problems until about 1 year and a half ago. I don't know if I should drop my speed down to 50 Mps instead of 150 Mps. because I never get that. But afraid if I do it just won't work. I've been with Cox around 20 years . I would hate to go to another provider to see if they would be able to resolve this problem. Like I said ..I've been with cox Over 20 years.
Thank you and any help would be deeply appreciated
