How do I get a modem firmware upgrade or determine if it's possibly a service line issue?
Hi - I'm new to this, so please bear with me... I have Cox Premium internet and am using a Motorola SBG6580 modem with hardware version 3 and software version SBG6580-22.214.171.124-GA-00-505-NOSH. I've seen on various threads in the forum that an upgrade was able to be pushed out and service was improved. I've been having serious issues for some time now and am hoping the fix is as simple as that. If not, how do I determine if there is more to the problem than a firmware upgrade? I've been having to reset my modem frequently, the event log shows numerous 'critical errors', most being that it's not receiving a response for 'unicast maintenance ranging', 'sync failures', and multiple T3/T4/ errors (these are all "critical" - there are also some warnings and notices, but not as concerned about those).