How can I downgrade my service online?
Since Cox is not answering their phones during their stated business hours, I need to have a way to do this online. Help?
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- Hi Qwert,
While our website offers upgrade options, there aren't any downgrade options available at this time. I'm sorry! It sounds like the automated phone system may be routing you to a department that is closed on Sundays. Our Technical Support Team is available 24/7 and may be able to assist you. Also, feel free to email my team at cox.help@cox.com. We're always happy to help!
