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SriJ's avatar
SriJ
New Contributor

Help resolving a dispute in billing

Hi - looking to figure out how to escalate a billing related item. Despite requests for escalation, I am being given a scripted answer that is of no help.

The item in question is a Home Security related issue. Can someone point to an email where I can send in some details?

Thx, Sri

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @SriJ

    This forums is primarily intended for peer to peer support for technical related issues. Billing issues are personal in nature and best not address in a public forum. You can email us at cox.help@cox.com and we'd be happy to look into any account concerns you have.