Forum Discussion
12 Replies
- BeckyModeratorHi Jdnmwc,
When you experience picture in picture, are you watching live TV, a DVR recording, or On Demand?
- jdnmwcNew Contributor
it seems we get this condition when we are watching on demand programming
- jdnmwcNew Contributor
ok if it is a feature how do you go back to normal viewing. no matter what you do the picture stays in upper right hand corner
- ReneeGFormer ModeratorHi jdnmwc,
Does it stay on the screen while watching a program via On Demand or live programming? What is the model receiver that you have?
- jdnmwcNew Contributor
cable box is a cisco 9865 hw id=3135 remote is urc8820
and yes it stays on screen until we reset the box
- MarkM1Former Moderator
jdnmwc,
If you go back to regular programming, do you still have the picture in picture? If you look at the remote, have you tried to press "LIVE" or "EXIT" to see if it exit that feature? Please give this a try and let us know what happens afterwards.
- Ed_HeadContributor II
Come on Cox! Many customers have this problem. I've seen this issue raised in the forum many times.
It happens to me watching On Demand with a box like Jdnmwc has, and I have to reboot to eliminate the PIP. I have been apprehensive about watching On Demand for a year now. I love your "It's a feature" bs though!
- BeckyModeratorWe have not been able to duplicate this issue in our lab. It's possible that a specific combination of hardware is causing this anomaly; a TV that supports PIP, a specific type of cable, etc. What kind of cable are you using to connect the cable box to your TV? What is the brand/model of your TV? Does the TV support picture-in-picture? Are you able to disable the PIP feature?
- jdnmwcNew Contributor
i have a LG 50ls4000 tv its about 4yrs old i use a hdmi cable and as far as i know pip is not supported on this tv..
- StephanieAFormer ModeratorAre you connected to any other equipment like a sound bar?
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