Help me with Internet Drops
About a month ago I finally became frustrated with the extreme slow speeds I was receiving and thought it was because we use mainly wireless so I had a tech come in and move the drop to my office. He found a drop in the bedroom (I have never used I hope they test these things) and ran a coax along the wall, around my door frame, through the door and into the next room. (Still upset about that.)
The slow speeds persisted even though I was hardwired now so I opened up a support chat with ping times and tracerts to some popular websites showing packet loss and latency. After finally getting through to a sup she indicated that an internal ticket was opened and routed to a 'specialist'.
About 2 weeks ago the issue has now become persistent and regular drops. About every 30 mins or so I drop connection and it reestablishes on its own within 2-5mins. I tried to get support involved but they said they can only troubleshoot when it is down, and because it comes up so quickly they kept missing it being down. They only offered to send a tech out and I do not want a tech without valid proof that the issue lies with there equipment. (His proof is that he is 'an expert'. I did high speed data support right out of college, I am amazed at the lack of talent.) I cannot get them to check the signals on my modem, run any ping tests or tracerts or even get me to a supervisor. It was 'oh yea there's an outage' and then 'let's send a tech'.
My set up is broadband connected to a Surfboard 6580. I have an IP phone hardwired to 1 port and 2 pcs hardwired to the other ports. The wireless is on 2.4ghz and connects to an extender downstairs. Really only concerned about the hardwired connections however. Power cycling the modem does not resolve, and I did have it completely unplugged for a day while I rearranged.
When it drops the Internet and all other lights remain solid, so maybe my modem/router is to blame? I checked and the DCHP leases are set to 5 days.
So I am looking for ideas on how something I can run in the background to try and track this down. Or if needed I can move the modem/router to the old drop downstairs if it is still active and see if the issue persists? Any ideas please!