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LuisM's avatar
LuisM
New Contributor

Hello, trying to install security suite

Hello, I am trying to install security suite but it doesn't let me sing in after the pop up window from security suite, it tells me I am not sign in with my account, but with null@

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    Are you using the primary login for the account?

    Thanks,

    Allan - Cox Support Forums Moderator 

  • grymwulf's avatar
    grymwulf
    Contributor II

    Installing the security suite is usually relatively easy, with the following caveats:

    • Instructions are here: http://www.cox.com/residential/support/tv/article.cox?articleId=730e5420-530c-11e5-fc94-000000000000
    • Remember, you need to acquire the software after signing in and accessing through the Cox website - don't download it directly from McAfee
    • If I remember there will be a serial number generated, write it down or save it somewhere, I think I remember needing to use it at some point