Is Cox having problems with the HD WEAR Channel 1003 and WALA Channel 1010 in Pensacola? Both channels are saying temporarily unavailable on my cable box. They have been out for several days. The SD channels are working fine. I reset the cable box, and changed the cable from the outlet to the cable box, it did not fix the problem.

It looks like the known issue has been resolved. If you are still getting this message, please email us at cox.help@cox.com with the account details and a link to this post. We will need to schedule an appointment to get this resolved once and for all.

Hello CraigP, There was an outage declared for Channels 1003 and 1010 in the Pensacola area, but was cleared on 5/24/17. Are you seeing the Temporarily Off Air Message on all TVs in the home? If only on one, please share the Model of the receiver.

I only have one HD cable box, so it is only on that box. It is the Scientific Atlanta Explorer HDC4240

Hello CraigP, We would like to try a different box hit to see if that corrects the issue with the channels. This will have your TV down for about 15 minutes. When would be a good time to do this for you?

Now or at any time. Let me know if I need to power off the cable box, if not, go ahead and send the signal. Thanks!

And now I noticed I have also lost Channel 1047 HDENT

HD TV Channels problem | Cox Community

20 Replies

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DustinP
Moderator
Hello CraigP,

There was an outage declared for Channels 1003 and 1010 in the Pensacola area, but was cleared on 5/24/17. Are you seeing the Temporarily Off Air Message on all TVs in the home? If only on one, please share the Model of the receiver.
CraigP
New Contributor III
I only have one HD cable box, so it is only on that box. It is the Scientific Atlanta Explorer HDC4240
MarkM1
Former Moderator
Hello CraigP,

We would like to try a different box hit to see if that corrects the issue with the channels. This will have your TV down for about 15 minutes. When would be a good time to do this for you?
CraigP
New Contributor III
Now or at any time. Let me know if I need to power off the cable box, if not, go ahead and send the signal. Thanks!
CraigP
New Contributor III
And now I noticed I have also lost Channel 1047 HDENT
DeeJ1
Former Moderator
Hello CraigP,

Are you getting the same temporary off unavailable message on channel 1047?
CraigP
New Contributor III
Yes, I am getting the same message.
CraigP
New Contributor III
Feel free to reset or try any other troubleshooting at your earliest convenience.
LindseyB
Former Moderator
CraigP , I have sent a signal to your device. Please allow 10 minutes for your box and guide to completely reload. Thank you.
CraigP
New Contributor III
It seems like the cable box is done resetting. Still getting the same message on those three channels, 1003, 1010, and 1047. All other HD Channels are working properly.