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jwh69's avatar
jwh69
New Contributor

HD Channel

Is Cox having problems with the HD CNBC Channel 1044  in Southern California? The channel states "Sorry we are having some trouble?"  Says to try later. It has been out for several days. I reset the cable box ( a new box only one week old) and , it did not fix the problem.

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  • ColleenD's avatar
    ColleenD
    Moderator
    jwh69,

    Does this message display on all TV's for channel 1044? Does the standard def version of the channel work?


  • jwh69's avatar
    jwh69
    New Contributor

    Yes, it displays on all TV's (3 in all).  No, the non HD channel does not work.

  • BrianM's avatar
    BrianM
    Moderator
    It sounds like there may be a signal issue that is affecting these channels and will need to have a technician out to investigate. Please email us at cox.help@cox.com with your home address along with a link to this thread and we can setup an appointment.

    Brian
    Cox Support Forums Moderator