Guide after Wed Jan 4

Montgomery,

Are all boxes affected? Please provide the box model and let me know if you've tried unplugging power to the box for a minute to reboot it.

We only have one box and we are getting listing up to and including this Wedn. but nothing after that.  The box number is Explorer 8240 HDC. I hestiate to unplug as I don't want to lose existing recordings and all my settings. 

Hello,

Are you able to access your recordings? Do you get any error messages?

Thanks,

Allan - Cox Support Forums Moderator.

Yes, everything is working fine, I just can't see any program listings after Wedn.starting Thurs 12 am. It just says No Data. on the cox guide from that date and time forward. .

Exact same thing here.  Nothing on the program guide after Wednesday midnight.  Same DVR model 8240HDC.  

I've tried unplugging for a few minutes to get it to reboot and also did a cable reset.  Neither fixed it.

Glad to know I am not the only one...I think this is a systems problems, not my box. Thank you for working on this Colleen. Let us know what you fine out. 

@Diego,

Is this happening with all boxes in the home or just this one?

Thanks,

Allan - Cox Support Forums Moderator. 

@Montgomery,

I am not aware of any ongoing system wide issue with the guide. However, we will investigate this further and respond back if we have any additional information. 

Thanks,

Allan - Cox Support Forums Moderator.

I only have one.

Please do not abandon this issue. Right now at Wednesday midnight, I will have no programming.