GigaBlast speeds are low

Question

When we first got it installed I remember hitting around 800~900 Mbps, but I noticed lately I can't get more then about ~400 no matter what I do. I have been unable to figure out why it has dropped so much. I have tried restarting the router and my computer but it hasn't helped.

brianm · Accepted Answer

Email us at Cox.Help@Cox.com with a link to this thread along with your account information and we can setup a tech visit.

Brian
Cox Support Forums Moderator

chrisl · Answer

@gueber

Are you able to try connecting the ONT directly to the PC with an Ethernet cable and see what the speeds look like that way?

gueber · Answer

Direct connection. 900+ Mbps

Seems the router is the problem. Its a NetGear r6300v2 that came with the installation. I had tried to do a firmware update because it said firmware update was available, but it failed due to cox's custom firmware which I didn't know about at the time. Could it have messed up the custom firmware and how can I get it back?

gueber · Answer

So can you guys push a firmware update or what?

chrisl · Answer

@gueber

You could try pushing and holding the reset button on the router for 30 seconds to do a factory reset and see if that helps.  If not it may be necessary to swap the router out.

gueber · Answer

@ChrisL

Gave it a try but no change to speed.

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GigaBlast speeds are low

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