Fusion HD

Hi dmoran,


Is this error populating on all boxes? I just sent a quick signal, this will not cause the boxes to reset. If the error is still there, we can send a refresh to the equipment.


Thank you,

Still receiving the error on all boxes.

OK. Is now okay for me to remotely reset all the boxes?

Yes.

It appears an outage was just declared. I'm going to wait to send anything to your boxes. We will monitor the outage and let you know when it's cleared. If you're still not receiving the channel after that we can send the signals.


Thanks,

The outage has been cleared. If you're still unable to view that channel, we can send a refresh.

Thanks,

Go ahead and send the refresh. It’s still saying I don’t have a subscription to view the channel.

We sent the signal to the cable box. Let us know if you are able to see any changes.

Still says I need a subscription to view the channel.

Hi dmoran, please power cycle all the cable boxes by unplugging the power cords for about two minutes then plug one cable box power cord back in and allow time for the box to download the guide. If you are able to view the channel, restart the other cable boxes.