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Jim_K_1111's avatar
Jim_K_1111
New Contributor

Frozen screen

Was watching movie on Demand. Notice came on screen - "Unable to Play Video.  Sorry we're having some trouble, etc. Code XRE-03092.  The message will not leave my screen. Programming is running behind the message. I've started the TV several times and waited four hours. The message is still there. 

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  • AllenP's avatar
    AllenP
    Valued Contributor

    JimK, you say you restarted the TV but have you restarted the DVR too?  Unplug it for a few minutes then restart.  Let us know if that helps, thanks.