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Skyguy's avatar
Skyguy
New Contributor

Frequent bursts of internet outages. 5 - 10 second outages. Using the Arris Panoramic.

So Ive been having issues with the new Panoramic that was just installed. My internet just keeps dropping service and I have no idea why. I checked the event log and this is what it saw. Can anyone tell me what this means?

10/4/2017 9:29 73040100 6 TLV-11 - unrecognized OID;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/4/2017 14:06 84000700 5 RCS Partial Service;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/4/2017 17:41 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;


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No Ranging response

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  • DannyS's avatar
    DannyS
    Moderator

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.