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pock's avatar
pock
New Contributor

ESPN HD Error 900.primetime.102100.5

I have been getting "Error 900.primetime.102100.5" on ESPN and ESPN2 HD channels the past couple of days using the Contour app on PC or tablet.  Regular standard ESPN and ESPN 2 channel works.  Other HD channels also stream fine via the Contour app.  Any idea why ESPN HD channels are having this error?  Thanks.

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  • AzeeRat's avatar
    AzeeRat
    New Contributor

    Having the same issue and the suggested link does not resolve the error.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    I am able to use that link for it to TRY to add my computer as a device, but I don't have cable service. No error though, for what that is worth.

  • pock's avatar
    pock
    New Contributor

    I have already used the link https://watchtv.cox.com on my PC and this error still exists "Error 900.primetime.102100.5".  This issue only happens with ESPN and ESPN2 HD channels.  All other HD channels work fine.  Please investigate.  Thanks.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    I think it's a DNS error. Try flushing your DNS cache? Or if easier, try setting your DNS static to 8.8.8.8 and 8.8.4.4?

  • pock's avatar
    pock
    New Contributor

    DNS is already set to the Google ones 8.8.8.8 and 8.8.4.4.  Flushing DNS didn't help either.  This is a Cox issue because ESPN and ESPN2 work on SD.  Only ESPN HD channels do not work.  Watching sports on SD is so bad, picture is blurry.  Cox please fix the HD on these two channels.  We are in the Arizona Cox market if that helps.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Happen to try Cox/DHCP DNS? If not, then I think it's a DNS issue on Cox's side. Just going by what others have reported for that error number on Comcast forum, so I could be way off, but since its the same X1 platform, most of the errors have been congruent so far. 

  • pock's avatar
    pock
    New Contributor

    Cox DNS 68.105.28.16 and 68.105.29.16.  Flushed DNS on PC, rebooted tablet.  Same issue.  The ESPN HD channels used to work up until last Friday 6/24.  Cox changed something on their end.  Since then all HD channels work except ESPN.  Cox support, please fix this.

  • Hi Pock,

    Is this happening when you are connected to your home network? What happens if you change your settings to obtain DNS automatically?

  • Hi AzeeRat,

    I apologize that I missed your post earlier today. Are you receiving this error on a mobile device like a tablet, or via an internet browser on a PC? What are your current DNS settings?

  • pock's avatar
    pock
    New Contributor

    Current DNS settings on both PC and tablet from my home network via Cox internet service.

    68.105.28.16
    68.105.29.16

    On PC, when trying to access ESPN or ESPN2 HD channels, we get "Error 900.primetime.102100.5"

    On tablet, when trying to access ESPN or ESPN2 HD channels, we get "Unhandled Error::106000::Something has gone wrong."

    All other HD channels work fine on both PC and tablet.  Only the two ESPN channels are giving errors.