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Bbiwbkacq's avatar
Bbiwbkacq
New Contributor

Erratic Internet Service with slow speeds

Been experiencing problems with this Cox Premier Internet using a DN4500B. I connect my MBP wirelessly. The speed test results are 82.76Mbps DL and 17.13Mbps UL. Many times I have to reset either the modem and/or my MBP. My TV is wired and outages are experienced that may last anywhere from a second to a few seconds. Please advise.

connection issues
connection issues disconnect
connection issues disconnect internet drop
connection loss
poor internet connection
poor speed
speed
upload

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  • Becky's avatar
    Becky
    Moderator
    Hi Bbiwbkacq,

    It sounds like you are streaming online content to your Smart TV. Are you using a built-in TV app, or a device like a Firestick or Roku? When the outages occur, do you get an error message?