Equipment Failure or Upsell scam?
I recently upgraded my internet from Premier to Ultimate. I had an old DPC3010 modem I received from Cox about 5yrs ago, so I decided to upgrade the modem to an MB7420 modem to handle the higher speed (I also have a WRT-3200ACM router). I would get about 75-85MB/s on the Premier plan with the old modem. Now, with my new modem, I am only able to get around 95MB/s consistently when I run a speed test. My upload speeds increased with Ultimate from around 12MB/s to around 34MB/s now. After several calls to tech support, they sent a tech out today who told me that the new modem (capable of over 600MB/s on 16 channels) cannot handle the Ultimate speeds of up to 300MB/s.
I find this hard to believe because the Cox website lists the MB7420 as an approved modem for Ultimate plus I did my research on it to make sure it would be more than enough. My biggest cause for concern is that the 2 techs that have come out as well as the numerous agents I have talked to all tried to sell me the Panoramic WiFi modem & the last tech said that or a 24-channel modem is the only way I will be able to get the closest to the 300MB/s max speed of Ultimate. I bought the new modem specifically to avoid paying $9.99/mo for the Panoramic rental. Really don't want to have to pay more for a 24/32 channel modem & I refuse to rent the Pano, so I'm thinking about just downgrading back to Premier.
Just looking for some advise before making any changes.
Thanx in advance