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dpj's avatar
New Contributor


Sometimes it takes quite a while to receive emails when I am waiting on the phone as someone sends me something.  How often does Cox check the web to deliver messages?

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  • ChrisL's avatar
    Former Moderator

    Do you mean to say that you have webmail open as you're waiting for an email to arrive? If so you may have to click the Check Mail button to see if any new messages have arrived.

  • I have been having the exact same issue. This is not user error - there is absolutely something wrong with cox email delivery to some accounts. I work in IT for a large school district. I sent email from my work account to my personal cox account. Although the system at work received delivery confirmation, the email did NOT show up in my cox account for another 10 hours!!!

    When I report this to Cox, I was told they have been migrating users to a new system. Apparently, the new system is misconfigured!!