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sarrgentodiaz's avatar
New Contributor


When I sign in to my account to check my email, the little icon for messages has a number in red just above the left corner of the icon. When I click the icon to open, the inbox never matches the number shown. Why. What does that number mean?

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  • ReneeG's avatar
    Former Moderator
    Hi sarrgentodiaz,

    The number in red indicates the number of unopened messages you have available. If you were to read a message and then select the option to unread that same message, it still counts as a read message. For example, I have a total of 12 emails in my inbox, 3 in which I've read. The number in red indicates 9. If I were to open one of those 9 emails, then select the option to 'Unread this Email', the number will stay at 8 until I either open a new message or receive new mail. I hope this helps.