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rlk66's avatar
rlk66
New Contributor

Email Stopped Working

I have two cox email accounts & one account has stopped working. I have changed my password already. I can log in online, but the one account hasn't received new emails in days. On my phone, I keep getting a "sign in failed" notice, even though I have typed in my new password. On my phone, when I go to email settings & try to log in the message is; "An incorrect username or password has been entered, or POP3/IMAP access is not turned on for this account. Check your account settings or contact your service provider". Again, my other cox email account is working fine on both the computer & my phone. I need to get this fixed. Please advise.

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @rlk66

    I'm a little confused as how the email address you registered for forums access with doesn't appear to be associated with an account. Please email us at cox.help@cox.com with the address in question and we'd be happy to look into this further for you.

  • rlk66's avatar
    rlk66
    New Contributor

    Strange. I did register with the email account in question, which we've had for years. I will email for help.