Since most email in my spam folder is now legit email I have question... when I mark it legit, where does it go? I cannot see it in my "inbox" but if I download to my mail client it USUALLY but not always downloads. Today I pulled 2 out and only 1 downloaded. I cannot find the other in "trash" on my webmail nor did it download nor is it in spam. It has actually disappeared. like my money every month I pay cox! and thanks for having me check spam twice a day now. I have so much time for that.

Hi socal transplant, Marking the emails as not spam should not move it. This should only report it as not spam. Have you tried using the safe sender's list to mark the said items as safe?

do i REALLY have to mark amazon as "safe?" cox has put every email i've gotten from amazon this season in my spam folder. including another one tonight, in spite of the fact that i flag it as NOT spam, transfer it into my inbox, download to my email client and THEN send it...with full headers ...and increasingly abusive language i'm afraid, to "thisisnotspam@cox.net," which i didn't know existed until i read another post. WHY can't this company get this spam filter under control?? and it DOES move it. after i give it a thumbs up, it totally disappears from my webmail, but when i download to my mail client...it's there. so, you are incorrect about the process. and once again...i am NOT getting notifications when there are responses to my posts. your 3rd party is not doing it's job again. but i'm still paying for it.

@social transplant, If your mail client does not have the option checked to save a copy to the service, then the mail client will delete the email from our webmail service when downloading. Thanks, Allan - Cox Support Forums Moderator.

allen, my mail client DOES leave it on the server. i think i've confused you. can't get used to this "folder" designation business. mail goes into my spam folder. but it's legit mail. i click it as "thumbs up." it leaves the spam folder, but does not show up in my inbox folder. i download to my mail client. it's there. and THEN, if i go back to the webmail, it IS in my inbox folder. so it's being moved. but it temporarily totally disappears! i leave stuff on the server so i can selectively delete what i'll never need, but keep emails that i might need if i have a computer failure. it's a safety net. it also has all my friends & important email addresses. i've lost them all twice now & it's a pain. i'm not crazy...really! there's a method to my madness!

@socal transplant, How long is it taking to move from one folder to the next? Also, is this happening with multiple emails from the same sender? Thanks, Allan - Cox Support Forums Moderator.

Email quirks | Cox Community

16 Replies

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LatitiaS
Moderator
Hi socal transplant,

Marking the emails as not spam should not move it. This should only report it as not spam. Have you tried using the safe sender's list to mark the said items as safe?
socal_transplan
Contributor III
do i REALLY have to mark amazon as "safe?" cox has put every email i've gotten from amazon this season in my spam folder. including another one tonight, in spite of the fact that i flag it as NOT spam, transfer it into my inbox, download to my email client and THEN send it...with full headers ...and increasingly abusive language i'm afraid, to "thisisnotspam@cox.net," which i didn't know existed until i read another post. WHY can't this company get this spam filter under control??

and it DOES move it. after i give it a thumbs up, it totally disappears from my webmail, but when i download to my mail client...it's there. so, you are incorrect about the process.

and once again...i am NOT getting notifications when there are responses to my posts. your 3rd party is not doing it's job again. but i'm still paying for it.
Allan
Moderator
@social transplant,

If your mail client does not have the option checked to save a copy to the service, then the mail client will delete the email from our webmail service when downloading.

Thanks,

Allan - Cox Support Forums Moderator.
socal_transplan
Contributor III
allen, my mail client DOES leave it on the server. i think i've confused you. can't get used to this "folder" designation business.

mail goes into my spam folder. but it's legit mail. i click it as "thumbs up." it leaves the spam folder, but does not show up in my inbox folder. i download to my mail client. it's there. and THEN, if i go back to the webmail, it IS in my inbox folder. so it's being moved. but it temporarily totally disappears!

i leave stuff on the server so i can selectively delete what i'll never need, but keep emails that i might need if i have a computer failure. it's a safety net. it also has all my friends & important email addresses. i've lost them all twice now & it's a pain. i'm not crazy...really! there's a method to my madness!
Allan
Moderator
@socal transplant,

How long is it taking to move from one folder to the next? Also, is this happening with multiple emails from the same sender?

Thanks,

Allan - Cox Support Forums Moderator.
stinkfoot63
Contributor II
From my experience this is incorrect (web mail). The emails are immediately transferred to my inbox but subsequent similar emails still go to my spam folder.

LatitiaS said:

Hi socal transplant,

Marking the emails as not spam should not move it. This should only report it as not spam. Have you tried using the safe sender's list to mark the said items as safe?
Allan
Moderator
@stinkfoot63

Are you also experiencing this email issue?

Thanks,

Allan - Cox Support Forums Moderator
socal_transplan
Contributor III
allen. it's seldom the same sender...except for amazon & paypal emails...all of which state that it's about an order! all of which go to my spam folder. in spite of two weeks of reporting 'thisisnotspam." sooner al forwarded me (on another thread) a suggestion by your dustin about setting filters. i am playing with that for this problem.

again, it doesn't move, it disappears! from the spam folder. from the site. but it is immediately downloadable. i also have discovered that if i refresh my webmail page it is there.

so how many clicks & waiting for the cox site to load, refresh, etc...and that takes FOREVER! cox sites are the slowest loading sites on the web, does it take? i do precious little with my days now besides tend my email. so unproductive!
Allan
Moderator
@socal transplant,

The email(s) are being moved from the spam folder to the inbox. However, with webmail being a browser based service, the page needs to update to reflect this change. This is why it shows up after you refresh the page.

Thanks,

Allan - Cox Support Forums Moderator.
stinkfoot63
Contributor II
Allan said:

@stinkfoot63

Are you also experiencing this email issue?

Thanks,

Allan - Cox Support Forums Moderator

Not really. The emails are moving to the inbox okay when marked as legitimate- but that apparently is the only thing being accomplished. Subsequent emails from the same sender with same or similar subject lines will still end up in the spam folder. I'm not too bothered by that though. Address only if you deem it important.

I am noticing that often emails take a lot of time to move and to delete as well. I've warmed to the new format as I feel its benefits outweigh some glaring drawbacks... mostly related to speed in all functions, logging in, etc.