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H20's avatar
New Contributor

email not working

I have been experiencing problems with my email for the past couple of hours. Apparently I can send email but not receive it. I called Cox and received a message saying there is an email problem and they are working on it. Thought I would just document it in case someone else is looking for a solution.

13 Replies

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  • Repeat after me: "The new email is an improvement".  Keep repeating until it is true.

  • J_J__T's avatar
    New Contributor
    I also have been having problems with email.......I cannot even sign on to email.....just 3 little circles and then a message that they are having difficulties and try again later. This new email is terrible!!!!


    Again, back to intermittent email service. What is going on there at Cox?

    This has to stop!  We are now at the point that we just may stop Cox service and use AT&T for everything (our backup currently).


    We feel as though we are your guinea pigs and we have to pay $$$ for it.

  • Hello,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at Provide us the name on the account with the full service address with a link to this thread so we can get started.

  • JonathanJ's avatar
    Former Moderator
    @J J T

    Try clearing cookies and cache with this link using chrome.

  • ExAdmin's avatar
    New Contributor

    It would appear COX is dealing with the same issue they had about 3 years ago.  My IMAP service using outlook 2010 has been intermittent for several days now.  The most likely cause is insufficient server resources to handle the number of users.

  • CitadelBlue's avatar
    New Contributor

    Add me to the list of those with random email failures.. as I too have been experiencing problems.  I had a tier 2 trouble ticket open 30 June 2017 and I was to be notified when the problem was fixed,,,,, never heard a thing, yet random failures continued these 3 months. I just dealt with it.  Started an inquiry 2 days ago and after an exchange of emails from cox support, I was told the problem was fixed.. yet I continued to get random failures..... Now the tier 3 guys want to reset my passwords (we have 2 email addresses and both experience failures at the same time).

    Problem..... there seems to be no change with the issues  when initially reported in June and then again in July 2017. I continue to get pop ups asking for user id and password in outlook,  Iphone, and Android. I continue to get sending failed on my Android. And I continue to NOT receive all of my email via outlook,  Iphone, Android and webmail.  I can deal with the random  pop ups and sending failures but continue to be concerned about what I am NOT receiving. Reviewing some of the post on the cox internet forums, I see that others continue to have the same issues 

    I agree with ExAdmin ...  " insufficient server resources"  is the issue ....

  • KurtisAZ's avatar
    New Contributor

    I am having the exact same issues with my MAC, iPad and IPhone as well - can receive but can't send, yet webmail works fine.  I using a temp work-a-round by creating a secondary email address and forwarding my primary emails to this new one.  The secondary email address sends and receives fine.

  • Beckfox's avatar
    New Contributor

    Danny S.

    there has been multiple reports of email issues over the last 5 days.... which Cox management has decided not to address other than explaining "It's an upgrade to our new '' webmail/email system..."

    it is apparent that Technical support has been told to 'Create a help ticket', tell the customer 'it has been submitted to technical support service & someone will contact you 24-48 hours..'

    The Cox forum has many similar complaints as does other technical Blogs, ie. DSL Reports,

  • KurtisAZ

    Please delete the email address that you cannot send email from. You can go ahead and do that from all of your Apple devices. Once that's done, please go ahead and re-add that email address back to the devices and let the device choose the correct settings automatically. Please let me know if that works for you.

    Cox Support Forums Moderator