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Retired1's avatar
Retired1
New Contributor

eMail From Cox Requesting I Respond To Their eMail

I received an eMail from Cox requesting that I click on a link to acknowledge that my mail account was approaching capacity. My account reflects that I am using 53% of the 2GB allowed capacity. The eMail warns that I soon may not be able to send or receive additional email messages unless I acknowledge by responding. I am not sure if this is a legitimate request from Cox and if so why am I getting it when I am only using 53% of my allowed capacity?

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Retired1,

    We can review the authenticity of the email. Please forward the email to our team to cox.help@cox.com.

  • yak's avatar
    yak
    Contributor III

    That email is fake.  Never click on a link in an email to add or change anything on your account.  go directly to cox.com to make any changes.  You are nowhere near your capacity. 

  • Retired1's avatar
    Retired1
    New Contributor

    Thanks, will forward to cox.help. It sounded fishy and I did not click on the link.