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CDHolmes's avatar
CDHolmes
New Contributor

Email certificate warning

Today, my phone has been unable to connect to my emails, stating that the "login failed" and there is a certificate warning. When I go into settings, it just tells me some of the information I have entered is incorrect, even though I haven't done anything yet. When I fill out the correct login information, I just get the same message. Haven't had these issue before, wondering if there is something going on right now that is causing this to happen? This is happening with all three of my cox email accounts

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  • CDHolmes's avatar
    CDHolmes
    New Contributor
    Android. It seems to actually be only 2 of my 3 email accounts. I can login and retrieve emails fine from outlook on our PC. My wife has an iPhone, and she actually says she has not been able to send emails from her phone on those accounts for quite awhile, but she does receive them ok.
  • StephanieA's avatar
    StephanieA
    Former Moderator
    What are the settings you currently have in your phone for your email?

  • CDHolmes's avatar
    CDHolmes
    New Contributor
    StephanieA said:
    What are the settings you currently have in your phone for your email?

    Nothing has changed, as far as I know, at least I didn't change anything, it just started happening out of nowhere. Which settings in particular? incoming: protocol is set as POP pop server is set as pop.central.cox.net server port 110 I can't get past this to see outgoing because it just tells me "some of the information you entered is incorrect. Please review your settings and try again."
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @CDHolmes

    Please check the link for settings http://bit.ly/2eWuVvj.


  • CDHolmes's avatar
    CDHolmes
    New Contributor
    Well, after updating all the accounts, everything seems to be working just fine. Strange that they have been at the previous settings for a very long time, and now they suddenly stop working. Guessing some behind the scenes changes and updates have changed things. Thanks for the help!
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @CDHolmes

    Glad it's been resolved please let us know if you have further issues.