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Chasjacq's avatar
New Contributor

DVR intermittent failure to record

I have an intermittent problem where I record a show and it seems to record just fine, shows up on the list as recorded, but it has no content or sound or picture when I try to play it back. No error message; it obviously thinks it's playing the show, and it takes up disc space for the whole time period and the clock runs, but there's nothing there. It did it twice in a row recently on PBS Shetland episodes, but the next one recorded and played just fine, as well as no problems with other shows recorded during the same period of time. Rebooting doesn't seem relevant, since it works most of the time, so you can't tell if the reboot did anything, and the missing episodes never come back. Any ideas? It did it last year a few times too, and it's usually on PBS fist run shows.

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  • StephanieA's avatar
    Former Moderator

    What model DVR do you have? How full is the hard-drive? You should be able to find the disc space on the DVR List.

  • Chasjacq's avatar
    New Contributor

    Explorer 8240. The hard drive space varies,  over 50 per cent full, but not over 75 per cent.

  • Hi Chasjacq,

    It is hard to determine the root cause of the DVR issue without an error and it being intermittent. Is it only giving you a black screen when you attempt to play?

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