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  • AllenP's avatar
    Valued Contributor

    A couple of things come to mind:

    - are you sure you are connected to the gateway either wired or over WiFi, you may get that message if you are not connected.

    - did you change IP address of the gateway?  In windows you can check this by opening a command prompt and entering "ipconfig -all" without the quotes.  The gateway address is listed as default gateway.

  • ChrisL's avatar
    Former Moderator

    Are you sure you're using a 3825 gateway? When I look at your account all I see is a cable modem.

  • Mike_Harris's avatar
    New Contributor

    Did you change your out of the box DHCP scopes?  

    On your computer, run from a command prompt window,


    Under Default Gateway, that is your router IP.  Launch your internet browser and go to http://x.x.x.x (x.x.x.x being your Default Gateway listed), or try https://x.x.x.x


    Windows IP Configuration

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    IPv4 Address. . . . . . . . . . . :
    Subnet Mask . . . . . . . . . . . :
    Default Gateway . . . . . . . . . :