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Andrewmac's avatar
Andrewmac
New Contributor

Download speed slow

Hello, I am currently paying for the ultimate internet package but consistently only got 50 mbps when I run the speed check. I have an Arris docsis 3.0 modem and an ASUS RT-AC87U router and the test is being run using wifi. Is this typical? Using the exact setup a few months ago I would at least get over 100 mbps but considering the advertising states "up to 300 mbps download" I'm a little confused with the discrepancy. My upload speed is usually between 20 and 30 mbps 

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Andrewmac

    For starters, I'd suggest trying to test with a wired connection direct to the modem without the router attached and see what you get that way. This will help you determine if the problem is the Internet speed or something else.

  • Andrewmac's avatar
    Andrewmac
    New Contributor

    Thank you for your reply. Yes, I connected my laptop directly to the router and I am getting the same speeds, so I would assume then it would be the internet speed. I'm also doing the test at different times of the day to account for heavy usage if that's a variable and it still neve goes over 50-60 mbps download speed

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Andrewmac

    Plugging directly into the router is actually not the same as plugging directly into the modem. Plugging into the router still utilizes NAT and therefore the router's CPU/RAM which is ideally what we'd like to bypass for testing purposes.

  • Andrewmac's avatar
    Andrewmac
    New Contributor

    Ok, did what you said, plugged directly into the modem, and this time it was around 60. Incidentally, also running next over wifi gave me the same 60 mbps, so I would assume now this rules out my router...

  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, please restart your modem after you plug directly into the modem. Do you receive the same results?
  • Andrewmac's avatar
    Andrewmac
    New Contributor

    I can't seem to cut and paste a snapshot of the speed test from the cox website, so I'll write what it says

    Start- Tue Apr 4 9:43pm

    Cox Net- Yes

    Download Speed- 42 Mbps

    Upload Speed- 18 Mbps

    Latency- 10 milliseconds

    Cox Market- Las Vegas

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Andrewmac

    Can you try plugging directly into the modem again then messaging us back? I want to check the modem while the PC is connected this way.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Andrewmac

    I'm not seeing a new device connected on this end. Are you sure you're plugged into the modem and not the router?