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Diane_M_'s avatar
Diane_M_
New Contributor

Double e-mail

Since Cox has revamped its website, I always get 2 copies of every e-mail that is sent to me. A Cox rep told me to clear out the cookies, which I did, but I'm still having the same problem. Is there something that can be done about this? Thanks!

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Diane M.

    Are the double emails being delivered to the same email address? I'd also suggest signing into your http://www.cox.com account and checking your email contact preferences to make sure you haven't unnecessarily specified a preferred email address other than the one you've intended.

  • Diane_M_'s avatar
    Diane_M_
    New Contributor
    Yes, the double e-mails are sent to the same address. I've checked my e-mail settings & don't see where anything is wrong.