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thejobdr's avatar
thejobdr
New Contributor II

does cox webmail restrict access to some countries?

I have been getting "undeliverable" errors rejecting my emails to Germany. From the other house which uses Verizon the identical message and address goes right through. Is there some restriction that can be adjusted? All of the other cox internet and email services on my Mac continue to work OK as before. Please let me know. Thanks, Roger

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  • thejobdr's avatar
    thejobdr
    New Contributor II

    {Continuing from above} . ...and sending/clicking a reply to the cox "undeliverable" address in the notification: postmaster@cox.net

    This gives an 'undeliverable' error too .  not sure what to do . any ideas?  Thanks, Roger

  • thejobdr's avatar
    thejobdr
    New Contributor II

    sorry for the added messages .  here is the error text email from the first error going to postmaster...

    * * * * * 

    <postmaster@cox.net> 
  
 Please reply to <Postmaster@cox.net> 
 if you feel this message to be in error.

    Open Attachment ...here is the contents of the attachment...

    Reporting-MTA: dns; fed1rmfepo102.cox.net
    Arrival-Date: Tue, 28 Mar 2017 21:07:21 -0400
    Received-From-MTA: dns; fed1rmimpo109.cox.net (68.230.241.158)

    Final-Recipient: RFC822; <postmaster@cox.net>
    Action: failed
    Status: 4.2.2

    --- Forwarded Message ---
    Date:
    [Tue, 28 Mar 2017 18:07:09 -0700]
    From: Roger  <j....r@cox.net> 
    To: Postmaster@cox.net 
    Cc: Roger  <j.....r@cox.net> 
    Subject: Mail System Error - Returned Mail 
    This email doesn't get delivered 
  • Becky's avatar
    Becky
    Moderator
    Hi Thejobdr,

    Thanks for your post! We're happy to help. Take another look at the email from postmaster@cox.net. There should be a message that actually explains why the email was blocked. There may also be an error number. Please provide that text so we can further investigate this for you.