Disappointing Issue

First let me say that all of the service reps, both first and second level support, have been wonderful.  They spent a lot of time with me on the phone and one took the extra step to call Cox Corporate which apparently revealed a broader issue.

However, after 22+ years as a Cox customer I find myself disappointed that, when I got a new Contour box yesterday, after working briefly it rebooted and then suddenly I was not getting the correct channel feed (Xfinity??) and am unable to watch anything, including On Demand or any premium channels. 

I am informed by second level support that this is being actively worked and has high visibility (which probably means a lot of people are affected) but as of today there is no estimated repair date.  The best they could tell me was maybe 48 hours.

I am not mad, just disappointed that such a significant issue is taking so long to resolve.

I am posting on the forum to see if anyone else experienced this and maybe to get Cox to increase the resources they are putting on this issue and get it resolved sooner.

I know that Cox will get this resolved and will probably do something for their affected customers to take the sting off of this.